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Increase number of rings before going to voicemail

I would like to increase the number of rings before going to voicemail to 10 rings please.  I tried using the 150 service, however the wait time is too long.  Would someone be able to help me with this please?

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Re: Increase number of rings before going to voicemail

Hi Andymw, 

Sorry that you're having some trouble increasing the number of rings on your landline, all of our teams are very busy at the moment. 

It is something we can help with from here so I'll pop you a personal message and we can get the ball rolling. 

Thanks.

Emma_C - Forum Team
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Re: Increase number of rings before going to voicemail

Thank you Emma. I've replied to your PM, so hopefully you have what you need.
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Re: Increase number of rings before going to voicemail

All sorted for you now, this will be completed within 24 hours but is usually instant. 

Do let us know if it hasn't worked or you have any concerns. 

Thanks. 

Emma_C - Forum Team
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Re: Increase number of rings before going to voicemail

Thank you Emma! Great Job. All sorted now. It's great because I now have my call-blocking phone working perfectly and still have VM voicemail catching people who call whilst we are on the phone 🙂
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Re: Increase number of rings before going to voicemail

Glad it's all sorted! 

Do let us know if you need anything else 🙂 

Emma_C - Forum Team
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Re: Increase number of rings before going to voicemail

Hi Emma, Unfortunately I think I spoke too soon.  The phone appears to be diverting to Virgin Media voicemail after 5 rings as opposed to 10 which is what I really need.  Please would you check that it has indeed been changed?

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Re: Increase number of rings before going to voicemail

Hi andymw

 

Apologies, should now be working

 

Kind regards,

John_GS
Forum Team

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