Increase in usage charge

[Gazzz]

My mums phone line has just been updated to Fibre Optic and her usage charge has rocketed from £1.87 to £11.27. 
VM assured her that there would be no change to her usage charges if she went from “copper” to “fibre optic”. 
Was she misinformed?

[Alex_RM · Accepted solution]

Hi Gazzz,

Thanks for posting and sorry there's some confusion with the call charges. So I can take a closer look at this for you I've popped you over a private message.

Alex_Rm