Last Thursday (2 April) my mum had all her VM services disconnected. She was unable to get through to support/call centre and got incredible upset. I have since picked up trying to resolve the issue.
At 12.20 on 2 April I got through to Jane on the phone. She completed a "re-connection request" and advised it would be sorted in 48hrs.
We allowed VM the benefit of the doubt over the weekend but the services were still not connected by Monday 6 April 2pm (48 working hours). Myself and my mum tried to call several times without success. I raised the issue on twitter and was advised to try the SM service.
At 16.00 on 6 April I sent a txt to the SMS service and navigated through the automatic system. At 16.06 I received a message saying that the issue was being handed to "one of the team" to help. Since then I have had no response.
Today (7 April) both myself and my Mum have tried to call without success. I raised the issue again on Twitter and was directed here.
To summarize, my mum has been without any VM services in 2 April. She is alone vulnerable 70+ yo.
a/c [PERSONAL INFORMATION REMOVED]
[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review theForum Guidelines]