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Incoming phoneline not working

We moved over to Virgin from BT on the 17th Nov, we brought our old home phone number with us.

Outgoing calls are fine and do come from our old number, but incoming calls to that same number dont work ?

What can we need to do to resolve his asap ?



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Very Insightful Person
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Re: Incoming phoneline not working

Hello

The line port process can take 10 days once your Virginmedia line is active, this in line with the rules set out by Ofcom.

Regards Mike

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Forum Team
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Re: Incoming phoneline not working

Hi chrisdawn55

 

Thanks for posting.

 

From checking the systems it should all be sorted for you 🙂 let me know if you need further assistance

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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