Menu
Reply
gingerjan
  • 4
  • 0
  • 0
Joining in
118 Views
Message 1 of 3
Flag for a moderator

Incoming calls phone not ringing

Hi, I am having a problem with my land line phone which is not ringing for incoming calls.  Phone is connected to a wall socket not the hub.  The phone doesn’t ring for incoming calls but if I lift the handset the call connects & outgoing calls are fine.  Have tested with multiple handsets but still the phone is not ringing and the handset I have works on my BT line so clearly it is not faulty.  I have checked the line status and all appears to be OK.  Is this a fault with the Virgin line or the local box connections?

Appreciate any help you can give me.

 

0 Kudos
Reply
jb66
  • 12.28K
  • 912
  • 1.79K
Very Insightful Person
Very Insightful Person
102 Views
Message 2 of 3
Flag for a moderator

Re: Incoming calls phone not ringing

It's probably a e side fault in the cabinet and would require a technician to repair 

0 Kudos
Reply
Laurie_C
  • 836
  • 27
  • 82
Forum Team
Forum Team
93 Views
Message 3 of 3
Flag for a moderator

Re: Incoming calls phone not ringing

Hi gingerjan,

 

Thanks for getting in touch, and welcome back to the Community Forum! I'm sorry that you're having some problems landline phone.

 

I'd be more than happy to look into this for you. I'll just need to confirm a few details with you via Private Message. Please look out for a purple envelope in the top right corner of your screen.

 

Kind regards,

Laurie

Laurie_C
Forum Team
0 Kudos
Reply