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MarkSmurph
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Incoming calls not working (Purple zone)

We moved house in December and (without asking) took our number with us, but switched from a standard landline to via our Hub 3.

Outgoing calls work fine and the correct number shows up, but we can't receive incoming calls. Get either unobtainable tone or the call just drops.

The help section of the website suggests checking if call forwarding is switched on, but there are no options for what to do if not.

Can anyone help?   Thanks!

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Danny08
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Re: Incoming calls not working (Purple zone)

Hello,

This sounds like your Landline isn't provisioned right your best option would be. Customer Care team a call on 150 from your Virgin Media Phone or from your Mobile, call 0345 454 1111 – Select option 2.
Corey_C
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Re: Incoming calls not working (Purple zone)

Thanks for your post and welcome to the Community Forums, MarkSmurph,

 

Sorry to hear that you have been having issues with your landline. Have you been able to get things sorted since your post? Let us know if you are still needing any help.

Out online troubleshooter might also be able to help with your home phone:  https://www.virginmedia.com/help/home-phone-line-faults

 

Cheers,

Corey C

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MarkSmurph
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Re: Incoming calls not working (Purple zone)

Hi Corey,

No, every time I dial 150 it says they're busier than normal and the call drops.  If you could help it would be appreciated.

Cheers,
Mark

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Corey_C
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Re: Incoming calls not working (Purple zone)

Thanks for your reply, MarkSmurph,

 

I'll send you a PM to confirm your account details.

 

Cheers,

Corey C

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