We moved house in December and (without asking) took our number with us, but switched from a standard landline to via our Hub 3.
Outgoing calls work fine and the correct number shows up, but we can't receive incoming calls. Get either unobtainable tone or the call just drops.
The help section of the website suggests checking if call forwarding is switched on, but there are no options for what to do if not.
Can anyone help? Thanks!
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Thanks for your post and welcome to the Community Forums, MarkSmurph,
Sorry to hear that you have been having issues with your landline. Have you been able to get things sorted since your post? Let us know if you are still needing any help.
Out online troubleshooter might also be able to help with your home phone: https://www.virginmedia.com/help/home-phone-line-faults
No, every time I dial 150 it says they're busier than normal and the call drops. If you could help it would be appreciated.
Thanks for your reply, MarkSmurph,
I'll send you a PM to confirm your account details.