Incoming calls cut out immediately on answering.

[shamus5178]

Incoming calls cut out immediately on answering. Been on the phone twice to tech help, even kicked up to second line support- still can receive incoming calls.

[shamus5178]

Still “cant” receive incoming calls. 

[IKbrunel]

It is a known fault.   

Are you using HUB 5?

[shamus5178]

Yes, the newest one. 

[IKbrunel]

Probably an update to HUB 5 required.

[shamus5178]

Is this a forced software update or one I need to do myself?

[IKbrunel]

YOUR GUESS...... IS AS GOOD AS MINE..????

[Paul_DN]

Hi shamus5178,

Thank you for reaching out to us in our community and welcome back, sorry to hear your incoming calls drop and for any inconvenience this has caused, I was able toi, locate you on our system with the details we have for you and can see you have spoken to us and a technician has been arranged, if you do need any further help in the meantime please reach back out.

Regards

Paul.

[shamus5178]

Thanks Paul, from reading the other forum post, seems like the issue is with the hub 5 - any resolution date on this please?

[Paul_DN]

Hi shamus5178,

Thanks for coming back, I was able to get some further information and can advise this is part of a fault and an internal ticket has been raised and we are working on a fix ASAP, apologies again for any inconvenience caused.

Regards

Paul.