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Incoming calls cut out immediately on answering.

Tuning in

Using Hub 5 with phone dongle installed a couple of months ago. Was tested and working by the Tech.

Started going “funny” Thursday/Friday 24/25 Nov.

Tried ringing myself with mobile as soon as I answer the landline it cuts out immediately. On other calls neither party can hear any speech on answer.

Can ring out but after 15-20 min landline cuts out and is dead.

Have cordless phone also tested with corded phone both same. Borrowed another cordless, same again.

This is all incoming calls.

Yes, I have rebooted the HUB 5 several times


Rang to 150 on Friday 25th Nov. spent 40min on landline phone and mobile. All test by 150 showed everything OK

Was passed to SMS? phone cut out. Had enough by then.


Thank you for the update @bteamfox.

Glad to hear the issue has since been resolved. Please continue to monitor the service and let us know if you need any further help.


Forum Team

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