Incoming calls cut out immediately on answering.

[James6551]

Using Hub 5 with phone dongle installed a couple of months ago. Was tested and working by the Tech.

Started going “funny” Thursday/Friday 24/25 Nov.

Tried ringing myself with mobile as soon as I answer the landline it cuts out immediately. On other calls neither party can hear any speech on answer.

Can ring out but after 15-20 min landline cuts out and is dead.

Have cordless phone also tested with corded phone both same. Borrowed another cordless, same again.

This is all incoming calls.

Yes, I have rebooted the HUB 5 several times

Rang to 150 on Friday 25th Nov. spent 40min on landline phone and mobile. All test by 150 showed everything OK

Was passed to SMS? phone cut out. Had enough by then.

[Chris_W1]

Hi James hopefully we have this resolved in a timely fashion. Once they know what is causing the issue they will implement a fix. This will be on an update to the hub itself. ^Chris

[James6551]

Chris

Thanks

Good to hear.

[shamus5178]

Same here in Kent. Expecting an important call. Fantastic service once again. 

[bteamfox]

Hi, I to am having this issue. I have the Hub 5 and only seems to have started today. I hope the fix comes soon , the wife is on my case. 

[David_Bn]

Thanks for your post on our Community Forums @bteamfox, and a very warm welcome to you.

Sorry for any inconvenience this is causing you. 

Rest assured, our team are doing all within their power to have the known issue resolved as soon as possible.

Kindest regards,

David_Bn

[shamus5178]

Any update on this as it’s still not working. 

[Akua_A]

Thank you for your response @shamus5178

I have had a look into this for you and the current estimated fix time is 30-NOV-2022 09:00:00. Please bear with our team while we work to resolve this. We will aim to get your landline running as soon as possible.

Thanks,

[James6551]

Rebooted Hub 5 and can now ring my Landline using my Mobile and the Landline does not hang up.
Will see how long this lasts. <G.>

[Akua_A]

Glad to hear there has been some improvement. Please let us know if the issue persists after the given date and time and we will do our best to help from here.

Thanks,

[bteamfox]

Today the phone is working correctly the wife was very happy. 

Thank you.