Our phone line has developed a fault ove4 last few days where by the phone rings once and then stops ringing. We have a Panasonic cordless phone. If we manage to grab the phone before it stops ringing we can speak to the caller. If the ringer cuts off the line appears dead at our end although to the caller the phone continues to ring until they give up and hang up. Once we pick up the dead line we have to wait for the caller to hang up before we can dial 1471 to see who called. We can make out going calls ok. We have tried a brand new corded phone into the socket and that barely rings before cutting off. Have tried calling the help line on and off for two hours but have given up. No online chat and the online test just tells me the line is engaged even when it’s not in use. What am I supposed to do about getting it fixed when virgin are uncontactable?
Hi there. The phone is connected to a wall socket. I spoke to someone today and was told that there is an ongoing problem with the internet in our area that will be fixed tomorrow . No idea what that has to do with our phone line and no offer of an engineer to fix the line. Will wait until tomorrow and if not fixed will try to contact again and get an engineer out.