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grebrynod
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Message 31 of 31
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Re: In-package call itemisation breakdown

I just called and changed the default to 'less than 1p'. Be prepared for it to take 30 mins. The operator twice referred to a senior and did not know anything about the option until I asked to actually speak to the supervisor. Be prepared with the statement from the website....

"Chargeable calls made outside of your tariff will be displayed here. When your account was created you would have selected an itemisation level, the default is 50p. We will display the calls above and below that threshold in the call detail section. If you'd like a different itemisation level contact us"

Good luck.

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