I have a Hub 5, and in the last week every time the phone rings and I answer it just cuts off. I have bought new phones thinking it was a problem of the my old phones but it still does the same with new phones. I can ring out and it connects fine and I can talk.
I have rebooted the hub several times still no joy any suggestions or is it a faulty hub.
Sorry to hear the issue is still ongoing @Eric1812
I have had a look for you and the estimated fix time for the issue is 29-NOV-2022 09:00:00. Please bear with our team while they work to resolve the fault. In this case, the adapter will not resolve the issue however we will work as fast as possible to resolve this.
Hi. I have the same problem. Started last Friday. Spoke to Tech Support. Apparently it’s a hub 5 config problem that they are working to resolve and will let users having know when a fix is available. I am assuming it’s a firmware problem so I hope they can sort out soon and fix remotely..
You must have a timescale now as I spoke to Dipesh around 12.30 today and he advised the issue would be resolved in 24 hours time. If this is not the case can you please speak to your Level 1 support and ensure they give out accurate information.
It would appear that no one in VM speaks to anyone else. This is a huge issue and there is nothing on any of your web pages advising of this problem.