I informed Virgin my husband had a bleed to the brain Stroke I am paying the account but can’t now access but why can’t the new details password login enable me to do that that were done over the phone with an employee of Virgin !
All that was done is the Accounts in my name
I can’t get anywhere with my password email and I keep also getting
Strange calls at all hours from a number stating it’s Virgin
ITS NOT !
Both myself and family have checked on line clearly stating it’s a Scammer stating they are Virgin
As disabled customers I requested bills sent out to my email address I changed the account from my husbands details to my name
If proofs required I have the last correspondence the day they changed details but still won’t log me in
what’s so difficult about keeping me in the loop.
All I want is to see our bills
Whats so difficult VIrgin
please 🙏 will someone help me before I go insane with trying
taking the time to read this and please if you know how I can resolve this let me know.
Thanks for posting on our community forum and so sorry to hear about the issue with your account.
I am going to drop you a private message now to collect some more information, please keep an eye on your inbox for a message from myself.