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I want to remove my Virgin land line but keep my BB and Tv with V6

I want to remove my Virgin landline but keep my BB and Tv with V6 but as I have a hearing problem with foreign acents I need to speak with an English agent. Can you help?

Walter Worland

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Re: I want to remove my Virgin land line but keep my BB and Tv with V6

You can drop the Landline but be warned. The rest of your package will have to be renegotiated as there are a lot of discounts on your other services that are dependent on you having a Landline on your account.

There may be a small saving, but on certain packages you can actually end up paying more.

Virgin BB TV Landline. Freeview/Freesat HD, Virgin Mobile, Tesco Mobile. Cable customer since 1993

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Re: I want to remove my Virgin land line but keep my BB and Tv with V6

One problem is I have serious hearing impairment to negotiate a new setup........

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Re: I want to remove my Virgin land line but keep my BB and Tv with V6

Hello

You can use the text service if you have a mobile phone on 07533051809 best time to text is 0800hrs please not that replies may take some time to come through.

Regards Mike

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Re: I want to remove my Virgin land line but keep my BB and Tv with V6

I will try to tex them tomorrow morning

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Re: I want to remove my Virgin land line but keep my BB and Tv with V6

I sent a text and waited a week no reply, I phoned VM this morning and after a long wait I spoke to an English agent and he will email me the cost per month, he did confirm that it would be a new contract on TV and BB.

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Message 7 of 15
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Re: I want to remove my Virgin land line but keep my BB and Tv with V6

Why do you persist. You have already been told that the price of your new package is likely to be higher than your existing package, because ditching the landline ditches a huge part of the bundle discount you get.  When I last investigated this I did get a saving of no more than £5 which wasn't worth the hassle. By all means wait and see what price you are offered for a further 18 month tie in (you will have to have a new contract with a long minimum period). I can almost guarantee you will be disappointed both at the price and the hassle you have gone through to get there.



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Re: I want to remove my Virgin land line but keep my BB and Tv with V6

The cost per month I am happy with to keep my BB and tv.

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Re: I want to remove my Virgin land line but keep my BB and Tv with V6

I saved about £14.50 a month, 12  months contract on the BB and tv, so well worth the call 

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Message 10 of 15
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Re: I want to remove my Virgin land line but keep my BB and Tv with V6

Hi Walter,

 

Pleased to hear that a member of our Team managed to find an offer that you was happy with. We do have some great offers for our existing customers and thanks for letting us know how it went 🙂

 

Thanks,

 

Lisa

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