Menu
Reply
Baker123
  • 1
  • 0
  • 0
Settling in
194 Views
Message 1 of 3
Flag for a moderator

I want to cancel my tv and phone packages please i only want the broadband

I want to cancel my tv and phone packages please I only want to keep the broadband 

0 Kudos
Reply
HowardML
  • 12.33K
  • 1.44K
  • 41
Superuser Emeritus
Superuser Emeritus
189 Views
Message 2 of 3
Flag for a moderator

Re: I want to cancel my tv and phone packages please i only want the broadband

Sure , but you can't do it here. You'll have to phone in or send a text message:

https://community.virginmedia.com/t5/Digital-life/When-and-how-to-use-our-messaging-service/ba-p/425...


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Megan_L
  • 2.76K
  • 166
  • 295
Forum Team
Forum Team
171 Views
Message 3 of 3
Flag for a moderator

Re: I want to cancel my tv and phone packages please i only want the broadband

Hi Baker123, 

Thanks for your post here on the forums, I would love to help but I'm afraid we cannot cancel services or do upgrades here on the forums to do system limitations.

However, you can call 0345 454 1111, option 1, 4 then 4 again for the cancellations team who can also take off packages for you, the best time to call is 8am in the mornings.

You can also text them on 0753 305 1809 if that is easier for you, but this can take a few hours for an agent to respond due to long call queues.

Thanks,

Megan_L

0 Kudos
Reply