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I seem to have lost my landline thru the switchover but have received no info regarding this, Help??

Nannieannie134
Joining in

Help?

1 ACCEPTED SOLUTION

Accepted Solutions


@Nannieannie134 wrote:

Sorry to jump in, but my hub is in a rear room and my landline phone is plugged in a front room. How can I use it if its so far from the hub please?


Ask VM (via the VM forum team on here, when they reply to your other own/original topic about this) to modify your home phone wiring so you can use your existing landline extension sockets via the phone connection from the VM hub.

VM should offer to do this free of charge for you as part of the switchover process.

Make sure they make modifications to your phone wiring so you can keep each piece of equipment in the same place (rather than the offer which sometimes crops up on here to move the hub to a different location)

Refer here

https://www.virginmedia.com/help/landline/switchover

Do I need to book a technician visit?

You’ll need to book a free technician visit if...

  • You rely on your landline for accessibility needs or don’t have a mobile to make an emergency call – we’ll provide you with an Emergency Back Up Line so you’re always able to call emergency services.
  • You’ve got connected devices such as a burglar alarm linked to a control centre, use a telecare device, or have other phones connected to extension sockets. You’ll need to contact your provider and let them know about the switch if you have any of these to make sure they’re compatible with a fibre service.
  • The Hub and your home phone can’t be placed near each other.

Alternatively, a cordless phone system allows you to use phones around the home with no wiring modifications or disruption. Plug the cordless base station into the VM hub and use the cordless satellite phones around your home as required. If you already have a cordless system, you may be able to add in another cordless satellite phone to the existing setup as/if required. If you needed to buy a cordless phone system, to avoid any rewiring work, this would be at a cost to you

See where this Helpful Answer was posted

4 REPLIES 4

Nannieannie134
Joining in

Sorry to jump in, but my hub is in a rear room and my landline phone is plugged in a front room. How can I use it if its so far from the hub please?


@Nannieannie134 wrote:

Sorry to jump in, but my hub is in a rear room and my landline phone is plugged in a front room. How can I use it if its so far from the hub please?


Ask VM (via the VM forum team on here, when they reply to your other own/original topic about this) to modify your home phone wiring so you can use your existing landline extension sockets via the phone connection from the VM hub.

VM should offer to do this free of charge for you as part of the switchover process.

Make sure they make modifications to your phone wiring so you can keep each piece of equipment in the same place (rather than the offer which sometimes crops up on here to move the hub to a different location)

Refer here

https://www.virginmedia.com/help/landline/switchover

Do I need to book a technician visit?

You’ll need to book a free technician visit if...

  • You rely on your landline for accessibility needs or don’t have a mobile to make an emergency call – we’ll provide you with an Emergency Back Up Line so you’re always able to call emergency services.
  • You’ve got connected devices such as a burglar alarm linked to a control centre, use a telecare device, or have other phones connected to extension sockets. You’ll need to contact your provider and let them know about the switch if you have any of these to make sure they’re compatible with a fibre service.
  • The Hub and your home phone can’t be placed near each other.

Alternatively, a cordless phone system allows you to use phones around the home with no wiring modifications or disruption. Plug the cordless base station into the VM hub and use the cordless satellite phones around your home as required. If you already have a cordless system, you may be able to add in another cordless satellite phone to the existing setup as/if required. If you needed to buy a cordless phone system, to avoid any rewiring work, this would be at a cost to you

goslow
Alessandro Volta

One of the VM forum team will reply to your topic but it might take a few days. Multi-posting your issue may possibly delay or confuse any replies you get on here.

Matthew_ML
Forum Team
Forum Team

Hey Nannieannie134, thank you for reaching out and a warm welcome to the community I am so sorry to hear this.

I am going to send you a PM to get this looked into this.

Please look out for the message in your inbox. Cheers

Matt - Forum Team


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