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I represent an old man unable to contact .z his phone line is dead and has been for two weeks .Disgracefu

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An old neighbour relies on his landline as a lifeline Out of order around two weeks and totally unable to report .Is this the service an old vulnerable man deserves ? Come on Virgin 


Forum Team
Forum Team

Hi Mattrodgersek, thanks for the message and welcome to the forums. 

I am sorry to hear that he has an issue with the phone line and I will send you a private message so that this can be looked into further. 

Kind regards Chris.

As I understand the situation still no phone and we are now weeks without .

Hi Mattrodgersek,

Thanks for coming back to us about this, we can see that Chris_W sent you a Private Message about this but you didn't get back to him. 

Please check your Private messages and continue with him so he can help you further.

If you're on a desktop then look in the top right corner for an envelope. If you're on a mobile/tablet then it's under your profile drop down.