Hello Goody2shoes
Really disappointing to hear of both the phone issues and that you're still waiting to hear back from the team in regards to this. We appreciate you taking the time to make us aware of this via the forum and welcome to the community.
In order to look into this and support you further we need more information. Can you confirm if this is in regards to a Virgin Media landline or Virgin Mobile?
What is the issues exactly? How Did you raise this with the team?
Rob
