I have no dial tone on my landline, but my internet is working ok

[GUB]

I have no dial tone on my landline, but my internet is working ok

This is the only way I can find to contact you!! Is there another way?? phone number?? email??

Thanks

David

[David_Bn]

Good Afternoon @GUB, thanks for your post on our Community Forums, and a very warm welcome to you!

Sorry to hear of the issues with the landline services. I've not been able to locate your account.

Have you checked our Service Status Checker virg.in/service or called our Service Status Line 0800 561 0061 for an update on any outages we may be experiencing on the landline service?

If this is not outage related, can you confirm if you're landline is plugged into the router or is this plugged directly into the phone line?

Kindest regards,

David_Bn

[GUB]

Morning David_Bn,

There are no outages in  my area.

My phone is plugged into the router.

Account number [REMOVED]

Area reference20

I found a page on your site that said my phone had been disconnected, has this happened?

Any help gratefully received

David

[MOD EDIT: Personal and private information has been removed from this post.]

[Hayley_S]

Hello @GUB,

Please refrain from posting personal information on a public thread.

Thank you for coming back to us.

I am unable to see this at the moment, I will send you a private message so I can get you account details from you and have a look, please look out for a plum envelope at the top right of your page.

Many thanks,