Hi Nathan_B
Thanks for your reply. I did check service status this morning & there were no known problems, so I phoned VM from my mobile & spoke at length to someone who kept running diagnostics on my line, suggested I reboot my hub & told me my phones must be faulty. When I said my landline is not connected through my hub, they went on at length about the new initiative to digitise phones & would I like to sign up for more info! This problem with my landline is recurring & the last few times it was a fault in one of the nearby ‘boxes’ in our area of TN2. When I asked if there was a fault on my line the response was that they could not ‘get through’ to my number. Reluctantly the person I spoke to has booked a technician to come out this is not until Wed 23rd Nov though. It sounds like no investigation of the fault I reported will happen in the meanwhile.
I have tried again to check service status from your link but there is a message saying that work is being done on the site try later!
I have dialled my landline & get the message ‘unable to connect’ - the last time I dialled out successfully on my landline was approx 16:30 on 17/11 when my call went through to an answer machine. I tried phoning my mother about 21:00 & found the fault on my phone, so rang her from my mobile. This is a concern though as my mother is elderly (87) & lives alone (60 miles away from me) & in an emergency she would automatically use her landline to dial my number which is my landline, she would not be able to automatically ‘speed dial’ my mobile number.
Is there any diagnostics that can be done at all in the mean time?
Sorry for the long response……..
Alison
