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Swansea20
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I'd like to remove the landline part of my package but keep the internet and TV.

I'm happy with my broadband but no longer need the landline.

I signed up to the internet account so I could alter this online, but my account won't let me remove the landline.

I've been on hold 30 minutes.

Virgin media, please supply instructions for completing this action online given the business of the call centres at the moment.

Thank you

 

Thank you!

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HowardML
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Message 2 of 6
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Re: I'd like to remove the landline part of my package but keep the internet and TV.

Can't be done on line. Never has been possible and isn't possible now. Keep holding. But bear this in mind. If you remove your landline you may not save very much and you may find the cost of your package actually goes up. That is because the more services you take from the VM the bigger the bundle discount. Up to you. I hardly use my landline but it is good to have it in reserve.


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Swansea20
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Re: I'd like to remove the landline part of my package but keep the internet and TV.

Hi Howard, thank you for your help, it is much appreciated.

Please can VM also answer with an option to contact them directly apart from the call centres which are overwhelmed right now.

Thanks!

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HowardML
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Re: I'd like to remove the landline part of my package but keep the internet and TV.

You could try their text service. No other options:

https://community.virginmedia.com/t5/Digital-life/When-and-how-to-use-our-messaging-service/ba-p/425...


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tap876
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Message 5 of 6
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Re: I'd like to remove the landline part of my package but keep the internet and TV.

I tried their webteam email and that bounced back saying either their inbox was full or they were busy.

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tap876
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Re: I'd like to remove the landline part of my package but keep the internet and TV.

I've been trying the message service for the last 2 days, after hours they put me through to the queue for the technical team and I have my tablet beside me now (13:34 3 December) and still haven't heard anything, despite the eventual response from the first line yesterday telling me i had been transferred to the technical support queue - they must have a lot of problems to deal with.

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