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I can't call mobile numbers from my landline

I can call landline numbers but when I start to dial a mobile number from my landline the line goes dead when I press the 8th key

Can anyone help?

I urgently need this fixing because I'm starting a new job on Tues and need to use my landline to dial out

Thank you

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Re: I can't call mobile numbers from my landline

Hi there @DawnieG


Welcome to our Community and thanks so much for your first post to our wall - we are sorry that you're having some issues making some outbound calls from your landline. 


Do you (or the account holder?) subscribe to any Call Barring on your landline? You can check this via your online MyVirginMedia account or you can also follow the instructions within our Call Feature guide on how to check from your landline 


Have you ever been able to call a mobile from your landline? 

Pop back when you can with updates and we'll go from there 🙂 



Katie - Forum Team

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