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I can ring out but no one can ring in

Joining in

since late afternoon no one can ring in. The line is dead for anybody trying to ring in can anyone help with this


Forum Team
Forum Team

Thanks for your post on our Community Forums, and welcome back @LFCKEV71.

Sorry to hear of the issues you've been experiencing with the landline services.

Can you please attempt a reboot, or possibly even a resetting of your router to see if you can then receive calls?

It would also be handy to know if you have experienced multiple different phone numbers struggling to contact you, or if this is just one particular phone number?

If this is multiple, are they on different networks, or one network?

Kindest regards,


Hi  i have just reboot my router  still the same five different people tried to ring 2 house phones and 3 mobile phones

Thanks for coming back to me @LFCKEV71, can you please advise me if you've been able to try an alternative handset on the phoneline?

This will rule out any handset issues that may be at play.

Kindest regards,


Hi what do you mean by  try an alternative handset on the phoneline 

Do you have access to an alternative handset you can connect to the landline services to see if calls made to your landline can connect?

Kindest regards,


Hi mate no  alternative handset just the one that i use

Thanks @LFCKEV71, check out the purple envelope in the top right hand corner for a private message from me.

Kindest regards,


Hi any updates  on me line problem THANKS

Thanks for coming back to me over private message @LFCKEV71, I've been able to book in an engineer appointment for you. 

For details of the time and date of the appointment, and if you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.

Furthermore, I'd need to advise that;

There will be no charge for this visit unless:

  • The technician diagnoses the faults as not being caused by our network/equipment
  • The technician discovers that the fault or problem relates to your equipment
  • The technician discovers that the fault or problem relates to any system that we are not responsible for

The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.

If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

Please ensure there is someone over the age of 18 present at the time of the visit.

We will continue to monitor your services and if we can see that the fault has cleared and the visit is no longer required we will cancel the appointment and let you know by text and email.

Kindest regards,