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I can not turn off the voicemail so I can activate my call divert on my landline phone

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Last week I've spent 2 hours on the phone with Virgin media agent who promised in couple days it will get sorted but with no luck. 

I just want to divert all my calls from my landline to my mobile phone. In order to have this activated, I need to turn off the voicemail . In the tutorial it says "How to Switch off free voicemail. Call 1571 and choose the option to cancel Free Voicemail." . 

Unfortunately , there is no such option as to cancel Free Voicemail.

Is there anyone who is able to help me with this please? As it's a really important matter and I am stuck with this issue...

Much appreciated,

Alex Baron




Forum Team
Forum Team

Hi @TheBaron992 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the problem you're experiencing 😔

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.



Joining in

Hi Alex, I’m having the same problem but have yet to receive a reply. Let’s hope you get sorted quickly.