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Snootyooty
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I can make calls but not receive them

I have a problem with my home phone. I can make calls but not receive them.

I contacted Virgin yesterday and I was promised a call on my mobile but have not received one.

Can you please help?

Many thanks,

Sharon

 

 

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Gareth_L
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Re: I can make calls but not receive them

HI Snootyooty

Sorry to read the above 

What happens when you dial your number 

Have you tried another phone in the socket?

Do you have any call diverts set up on the landline 

We may need to arrange for a Service Technician to attend, which I can do from here 

Gareth_L

 

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Snootyooty
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Re: I can make calls but not receive them

Hi Gareth_L,

Thank you for your quick reply.

when you dial the number initially there is a slight rushing noise and then a beeping and then it cuts off.

I have tried another phone in the socket and it is just the same.

No call divert on phone.

It was working fine on Sunday. I mentioned when I called Virgin yesterday that on Sunday night my TV and router went off 3 times but when I checked it was a known issue. My phone is not connected to this equipment it is plugged into a phone socket.

it would help if you could arrange fir a service technician to attend. I can make call out fine.

Many thanks,

Snootyooty

 

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Gareth_L
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Re: I can make calls but not receive them

Thanks Snootyooty

Lets get this booked in for a visit 

I just need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L
 

Snootyooty
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Re: I can make calls but not receive them

Good morning Gareth_L,

Just a quick message to let you know that my home phone is working again.

I had a text to say they were investigating a network problem affecting my services and had put my service visit on hold.

This morning I had another message advising they had fixed the network issue affecting my services.

As they put the service visit on hold, would they have cancelled this as my services are working again?

Many thanks for all your help.

Regards,

Snootyooty

 

 

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Gareth_L
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Re: I can make calls but not receive them

Morning Sharon

That's great news

Sometimes it take a few people in the area to call and we can then investigate as local fault 

The main thing is its fixed 

And the appointment has now been cancelled 

So I guess its time to say

Have a lovely Christmas and new year 

Gareth_L

 

 

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Snootyooty
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Re: I can make calls but not receive them

Morning Gareth_L,

Thank you again for everything.

I hope you have a very Happy Christmas and a Happy and healthy New Year.

Many thanks,

Sharon

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