I also can’t cancellations am appointment

[zacazoom]

Can my appt be cancelled please, I have an appt tomorrow and tried to cancel through the app and desktop version. I didn’t have the option to reschedule or cancel.

I then went onto the online chat and spoke to someone and asked them to do this , they said they would and I will receive a confirmation email within a couple of hours, which I didn’t receive. To be honest I was quite reluctant this would happen at the time.

As mentioned appointment is tomorrow, and now I have received an email confirming someone will be with me between 8am and 12. There looks like there is a link in the email that says appointment, but this goes no where. So I went back onto the app and there is still is no mention of an appt. When I originally tried to cancel this last week and was asked for feedback , I obviously said this should be easier to do.

[Zach_R]

Hi @zacazoom,

Thank you for your post and welcome back to our community forums. We're here to help.

I'm really sorry to hear you're facing some issues cancelling your appointment, but it's correct that you should be able to do this via your My Virgin Media online account. Can you follow the instructions that are detailed here and let us know how you get on?

Thanks,
 

[zacazoom]

Hi 

Thank you for your response, however I have already done this, but I have followed your instructions again and went Into track orders as still can not see see any options to cancel. 
I see the following message

It looks like you don't have any open orders!

[Zach_R]

Hi @zacazoom,

Thank you for taking a look. So that I can take a closer look at what's going on and assist you further, I'm going to send you a private message in a few moments. Please respond to that when you can and we'll proceed from there.

Thanks,
 

[Zach_R]

Hi @zacazoom,

Thank you for getting back to me so promptly via private message. As we discussed there, I can confirm that your request has now been submitted and processed successfully.

Please do let us know if there's anything more that we can assist you with today.

Thanks,
 

[zacazoom]

Thank you 

[Zach_R]

Hi @zacazoom,

You're welcome. Enjoy the rest of your day.

Thanks,