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Hub5 Switched Modem mode telephone dead

Gadfly1
Joining in

Just switched Hub 5 to Modem mode. telephone line immediately dead after the modem switch , after working well for 2 yrs. ( Panasonic Cordless phone , base station plugged in directly to Hub) . Hub says "telephony ready" / have checked connections and restarted hub twice. Internet connection is good.

Have spoken to helpdesk and their checks revealed nothing. Technician now booked in for 2 weeks time ( I can do earlier dates for a physical visit) Any ideas in the meantime of things I could try? - I can believe it is a hardware fault

1 ACCEPTED SOLUTION

Accepted Solutions

Client62
Legend

Does your Hub 5 have the very recent software update LG-RDK_6.9.35-2302.6 ?

See where this Helpful Answer was posted

5 REPLIES 5

Daniel_Et
Forum Team
Forum Team

Hi @Gadfly1, thank you for your post.

We're sorry to hear about the problem you're experiencing 😔

The customer service team will have been through the necessary diagnostics before booking a technician visit, but we can certainly have a look to see whether we can bring the appointment forward.

Please let us know if you'd like us to do that and we'll send you a private message.

Regards,
Daniel

Client62
Legend

Does your Hub 5 have the very recent software update LG-RDK_6.9.35-2302.6 ?

Gadfly1
Joining in

Thx. Don’t know but will check

Keep us up to date with this Gadfly1.

 

Rob

Client62
Legend

We don't have a Hub 5 so this may not be perfect.

To see the software version of our Hub the navigation in the Hub's menu is:    Admin >>> Info