Hub3 not lighting up with landline- engaged signal

[GLT]

No landline calls received or made since November- hub 3 not lighting up - landline phones lighting up plus line is in working order- tried all the possibilities offered by the support team ! No letter or adaptor through the post! No humans to talk to! I’m paying for a service I am not receiving! When people try to phone me , they get asked to leave a message immediately! Constant engaged signal when you try to phone out! Please can you help me - I need a home visit!

[Paul_DN]

Hi GLT,

Thank you for reaching out to us in our community and welcome, sorry to see your phoneline isn't working and hasn't been since November, I was able to locate you on our system with the details we have for you and it doesn't look like you have contacted us, so I can help I will send you an invite into a private chat, once received please click on the purple envelope to accept.

Regards

Paul.