@Gill_EH wrote:
Moved to a new property and got Virgin instgalled. As Virgin no longer provide landline for new customers has to be a VOIP connection.
Today was supposed to be the day the phone went live - but it is dead. After long phone calls to VM customer support I have been told I need to buy a new set of phones as unless the phone has a REN number (no idea what that is) on the base, then it wont work.
Having just bought new phones a few months ago - I am not confident that a new set of phones will be any better and the VOIP phones that I can see online are more geared for business not home use.
I just want a simple cheap set up that works and 19 days after being connected to virgin I still do not have a usable landline type phone.
Not happy
You absolutely do not need to have a 'VoIP phone', and, frankly whoever told you that, doesn't understand the technology involved. Any conventional (well let's say less than twenty years old) handset should work with the adapter connected to the hub - if yours isn't working, ie no dial tone, then I would suggest that the most likely answer is that VM simply hasn't enabled the telephony feature on your account.
Oh, and despite the fact that the term does get bandied about quite a bit, the VM provision is NOT VoIP, which has quite a specific meaning.
Incidentally REN stands for 'Ringer Equivalence Number', it is concerned with the impedance of the devices attached to the line and basically tells you how many devices you can have and expect them to 'ring' when you get a call - too many and the system can't push enough current to get them to ring. And again, whoever told you that your phone needed to have a REN number (and it actually does), doesn't know what they were talking about!
It was VM's offshore call centre staff, wasn't it?
