Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue with activating your services.
Can we please ask if you have called the activation number supplied in the kit?
Is this regarding the switch over to the new Fibre Phone Service.
Have you also rebooted the Hub?
Thanks for replying jackieprince.
I'd like to take a look into this for you and get the line active.
If you don't mind, I will need to send you a private message to pass security.
If you can check the purple envelope top right of your screen that would be great.