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Hub not close to telephone line - different room

Micheleboulton
Tuning in

My telephone line comes into the house by the front door in the hallway.  The hub is located in the lounge for strongest signal.  I cannot therefore use the fibre phone adapter, I don't want either pieces of equipment relocating.  Ideally I would like to cancel the use of the landlines, if able, as we only get scam and cold calling on it. 

Please advise. Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

goslow
Alessandro Volta

If you are cancelling the landline be very aware of whatever T&Cs VM applies to you doing that (esp. WRT price changes and/or contract renewal or possibly paying the same price for services minus the landline)

An alternative to moving the hub is to modify the phone wiring to keep each item of equipment in the same location.

Standard cut/paste answer to the hub/phone socket location question on here is ...

Ask VM (via the VM forum team on here, when they reply to this topic) to modify your home phone wiring so you can use your existing landline extension sockets via the phone connection from the VM hub.

VM should offer to do this free of charge for you as part of the switchover process.

Make sure they make modifications to your phone wiring so you can keep each piece of equipment in the same place (rather than the offer which sometimes crops up on here to move the hub to a different location)

Modifying the phone wiring may require some changes to internal cables in the home. How much work is involved will depend on existing locations of equipment and cable routes alongside any aesthetic considerations.

Refer here https://www.virginmedia.com/help/landline/switchover

Do I need to book a technician visit? You’ll need to book a free technician visit if...

• You rely on your landline for accessibility needs or don’t have a mobile to make an emergency call – we’ll provide you with an Emergency Back Up Line so you’re always able to call emergency services.
• You’ve got connected devices such as a burglar alarm linked to a control centre, use a telecare device, or have other phones connected to extension sockets. You’ll need to contact your provider and let them know about the switch if you have any of these to make sure they’re compatible with a fibre service.
• The Hub and your home phone can’t be placed near each other.

Alternatively, a cordless phone system allows you to use phones around the home with no wiring modifications or disruption. Plug the cordless base station into the VM hub and use the cordless satellite phones around your home as required. If you already have a cordless system, you may be able to add in another cordless satellite phone to the existing setup as/if required. If you needed to buy a cordless phone system, to avoid any rewiring work, this would be at a cost to you.

See where this Helpful Answer was posted

2 REPLIES 2

Jodi_S
Forum Team
Forum Team

Hi Micheleboulton,

Thanks for posting on our community forums. If you wish to cancel your landline as you do not wish this to be relocated to nearer your hub, our retentions team would be able to do this for you.

Unfortunately, package changes and new contract deals are not something we deal with from our community forums.

If you wish to remove your landline from your current package as you have no use for this, our team will be able to look at what alternative deals are available to you with your remaining services.

Please call our team on 150/0345 454 1111 options 1,4 then 4 again or use our WhatsApp messaging service on 
0730 532 7112.

Kind regards Jodi. 

goslow
Alessandro Volta

If you are cancelling the landline be very aware of whatever T&Cs VM applies to you doing that (esp. WRT price changes and/or contract renewal or possibly paying the same price for services minus the landline)

An alternative to moving the hub is to modify the phone wiring to keep each item of equipment in the same location.

Standard cut/paste answer to the hub/phone socket location question on here is ...

Ask VM (via the VM forum team on here, when they reply to this topic) to modify your home phone wiring so you can use your existing landline extension sockets via the phone connection from the VM hub.

VM should offer to do this free of charge for you as part of the switchover process.

Make sure they make modifications to your phone wiring so you can keep each piece of equipment in the same place (rather than the offer which sometimes crops up on here to move the hub to a different location)

Modifying the phone wiring may require some changes to internal cables in the home. How much work is involved will depend on existing locations of equipment and cable routes alongside any aesthetic considerations.

Refer here https://www.virginmedia.com/help/landline/switchover

Do I need to book a technician visit? You’ll need to book a free technician visit if...

• You rely on your landline for accessibility needs or don’t have a mobile to make an emergency call – we’ll provide you with an Emergency Back Up Line so you’re always able to call emergency services.
• You’ve got connected devices such as a burglar alarm linked to a control centre, use a telecare device, or have other phones connected to extension sockets. You’ll need to contact your provider and let them know about the switch if you have any of these to make sure they’re compatible with a fibre service.
• The Hub and your home phone can’t be placed near each other.

Alternatively, a cordless phone system allows you to use phones around the home with no wiring modifications or disruption. Plug the cordless base station into the VM hub and use the cordless satellite phones around your home as required. If you already have a cordless system, you may be able to add in another cordless satellite phone to the existing setup as/if required. If you needed to buy a cordless phone system, to avoid any rewiring work, this would be at a cost to you.