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Hub has not arrived

keg
Joining in

Hi there,months ago we were emailed about new hub etc needed or home phone would stop working and to please ring and order which we did.

Nothing has arrived as yet and now we have no home phone,tried ringing again through a mobile number but just keep getting cut off,complained on virgin media and all we have had so far is this,

15/07/2023

Your issue's with a member of our team

We'll be in touch with next steps soon.

7 days later and still nothing, losing patience with them now

Someone contact us very shortly from virgin media please

 

[MOD EDIT: Subject title changed for clarity]

1 REPLY 1

Arissa_H
Forum Team
Forum Team

Hi Keg 👋🏼.

Thank you for posting. Welcoming you with big virtual arms onto our community forum 😊.

Sorry to see your landline is still not working ☹.

So I can investigate and have a look further I will be private messaging you. 

Please watch out for the envelop ✉.

Thank you.  

Ari - Forum Team


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