Hub connected landline calls regularly cut off.

[DavidFolkes]

Our landline was migrated to a hub connection some weeks ago. Our calls are regularly cut off after several minutes of conversation whilst all other broadband services are fine and no known network problems are identified in our area. Does anyone else have this problem or know a solution?

[Hayley_S]

Hello @DavidFolkes,

Welcome, thanks for posting.

I am so sorry for the issue with your Landline.

Can you tell me if you received an adapter when the migration was completed? 

Many thanks,

[DavidFolkes]

Yes we did receive an adaptor and it was connected according to the instructions. We can make and receive calls. It is just that after a few minutes some calls cut off. Never happened with the landline.

[Hayley_S]

Ah I see, sorry about that @DavidFolkes.

I will send you a private message now, so I can investigate this further.

Please look out for a purple envelope.

Many thanks,