I changed package recently and plugged the new TV box and Hub 5 in yesterday evening. Everything is working fine, except my home phone. When I log on to the Hub I see that telephony is not enabled.
I have a fibre phone line, having been switched over from analogue last summer. It was working with no problems on my old Hub. I have seen some previous messages about Hub 5 not being compatible with fibre phone lines but this was a year ago - surely this isn’t still the case? I use the Hub in modem mode so switched it back to router mode, just in case this was a problem, but nothing.
I’ve tried calling the Care team but either get cut off or can’t get anyone to understand what the issue is. Everything is plugged in correctly - I have double/triple checked that. The bundle I have moved to definitely includes telephony - or if it doesn’t, I’ve got unlimited calls for nothing!
Can anyone help, please?