Hi @RC-123 thanks for posting and welcome back to our community.
Sorry to hear that your landline is not working. It could well be that whilst you've received the equipment, the migration to 21CV may not yet have happened yet. We need to take a look on your behalf. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.
Hi @RC-123 thanks for getting back to me privately.
This is just a quick note to confirm you're satisfied with the response and efforts of the forum team? Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have.
Thank you for the update.
Glad to hear the service is now working as it should be.
I have passed your thanks on to Lee for you.
He deserves the recognition as well as the rest of the Forum staff who helped.
We are always here if you need anything else.