Virgin Media Community

[MarkyAF]

Hi

I was offered the HUB 4, to replace HUB 3. Instructions advised me to connect landline into rj11 into slot 1.  Previously it was in a wall socket. So I got a BT to rj11 converter cable, and connected it.

It says telephony disabled, when checking router settings. I have reset router , and still no dial tone, and still says telephony disabled.

Can you help please?

[Natalie_L]

Hi MarkyAF, 

Welcome to the Community and thanks for getting in touch. 

I am sorry to hear you are experiencing issues with the phoneline. 

Has your account been set up for the VOIP? If not, please let me know and I will be happy to assist further. 

Thanks 

[MarkyAF]

Thanks for replying so fast. no, my account has not been set up with voip I believe. Been with Virgin 16 years, and always had the landline plugged into a wall socket. It's the first time I've tried plugging it into the HUB 4.

Thanks

Mark

[Natalie_L]

Thank you for your reply. 

I would be happy to take a look at this for you. 

I'll pop you over a private message now and we can go from there. The message will be available via the purple envelope on the top right of this page. 

Speak soon, 

[MarkyAF]

Thanks, will have a look