Thank you for reaching out to us in our community, I am sorry your phone wasn't working after installation, I have had a look our end and can see the phone line is showing as active with no issues, as DJ_Shadow1966 advised it can take a little while for everything to work properly when a new router is installed.
If you are still having issues with this please let me know and I will be happy to look further into this for you.
Your welcome, if you have any more queries by all means come on back to the forum we do have a great team of VM staff members, VIPs and normal customers with a great deal of knowledge. Stay safe and have a great weekend.
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