I know that this problem has been discussed before, but I am raising it in the hope that some sort of "out of the box" solution has been discovered recently.
I followed Virgin advice to change the 8 number settings password which is clearly marked on the underside of the hub. I thought the change had been made but when I put the new password into the box "view or modify hub 3.0 settings", I was informed that it was "incorrect".
I re-set the hub using the pin method, but the original password didn't work. I then tried the second password hoping that one might work. It didn't! So,neither the original password nor the new password works. I'm really stuck.
Any advice on how to cure the problem will be welcome.
Sometimes the reset V6 button does not work it just reboots with the same settings as before. Try disconnecting the VM coax cable from the V6. Turn off the power to the V6 then hold the reset in and switch on the power. Keep the reset button held in for 10 seconds and then release it. Reconnect the V6 coaxial cable and it should be back on the factory settings. I hope this works for you.
Thanks for your post and reaching out to the community forums, Dorabella,
Sorry to hear that you are having issues with the reset, just to confirm with the PIN reset you have pressed for 10 seconds, then using the password listed on the label as "Settings Password" which is the one in the maller print?