Hi,
My VM router (hub 3) is located in a cupboard. Since it was installed on 17th April, the only phone which works in my house is the unit which is plugged into the router. All my other phones connected to extension sockets installed by BT are now defunct.
I understand this is because VM fibre uses VOIP instead of a landline.
Having just the one phone in a cupboard is not very convenient. At no time when I took out my contract did Virgin inform me that I would lose the use of my internal extensions. Further when the technicians fitted VM fibre they noted that I had internal extensions but failed to inform me that they would no longer work.
Naturally I am feeling cheated and misled.
I could go and buy a multi handset system but this still means the base unit would need to be attached to the router. Its not convenient going into a cupboard to check your answering machine also!
Is it possible to get the the second telephone socket on the back of the Hub 3 enabled and if a phone was connected to this would it share the same phone number as the phone plugged in to the first socket?
If this can be done I could salvage something from the mess VM have left me in.