How to switch over home phone using hub5 in modem mode with a netgear mesh

[pde1]

No dial tone. Don’t want to ditch the netgear mesh to sort the phone. 

[goslow]

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@pde1 wrote:

No dial tone. Don’t want to ditch the netgear mesh to sort the phone. 

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VM's landline-via-hub service (21CV) should work if the hub is in either router mode or modem mode. That said, I am aware that there have been more than a few mentions of landline past issues via the Hub 5 on the forums.

Have you just got the hub and switched from a previous hub or are you a new customer with a hub 5?

[pde1]

we have had the hub 5 for well over a year now 

[goslow]

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@pde1 wrote:

we have had the hub 5 for well over a year now 

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You'll need to give a bit more explanation about what you are wanting to do/change?

Do you pay for VM's landline as part of your package but you have not been able to access/use it for a year since getting the hub 5? Or are you looking to add the landline service or something else? Or has VM notified you of a pending switchover from telephone wall socket to a 21CV connection from your hub 5?

If you log into the hub 5, does it show you that telephony is enabled on the welcome page (don't have access to any hub 5 screenshots to check this myself but you can do this on earlier hubs to see if your telephony is set up on your hub).

[pde1]

The landline is part of the package we have had for a very long time. The hub 5 is simply the latest hub we have had. The landline ceased to work due to the switch over. We have relocated the phone to be near the hub and plugged in the adapter that was sent to us recently into one of the top sockets of the back of the hub and then plugged the phone into that adapter as instructed. We have no dial tone and can neither make or receive calls. 

[goslow]

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@pde1 wrote:

The landline is part of the package we have had for a very long time. The hub 5 is simply the latest hub we have had. The landline ceased to work due to the switch over. We have relocated the phone to be near the hub and plugged in the adapter that was sent to us recently into one of the top sockets of the back of the hub and then plugged the phone into that adapter as instructed. We have no dial tone and can neither make or receive calls. 

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Did the phone stop working as a result of the phone switchover to a 21CV phone-via-router connection (using an earlier model hub) or as a result of the hub 5 installation i.e. do you believe the problem to be caused by the VM phone switchover to the 21CV service or the use of the hub 5?

In any event, it sounds like you will probably need a VM technician and/or help from the VM forum team.

You should be able to use the phone connection via the hub 5 in either modem or router mode (if VM has already switched over your phone connection) but there have been numerous mentions on here of issues for some customers trying to use the phone connection from the hub 5.

Wait for one of the VM forum team to reply here within a few days to assist and look into your phone connection issue for you.

[pde1]

Will do and thanks. I think it is a hub 5 issue as phoning the home landline from my mobile it sounds as if it is ringing although the home phone is silent 

[John_GS]

Morning @pde1

Thanks for posting and welcome to the community.

Sorry about the phone issue - to confirm, is the phone plugged in to one of the phone ports of the router?

Best wishes,

[pde1]

Hi John

Yes it is. 

[John_GS]

Thanks for confirming. I'll drop you a PM to get some details as I've been unable to locate your system from the forum details provided.

Best wishes,