Menu
Reply
Justletmesignin
  • 3
  • 0
  • 0
Joining in
534 Views
Message 1 of 15
Flag for a moderator

How to stop landline voice mail.

The Virgin voicemail clashes with my answer phone, by the time they battle to say "please leave a message", the time to leave a message times out and no on can leave a message. I need to disable it.  My own phone is better suited to my needs as it is also a call blocker and I use it to filter scam calls.

The messaging option from the Virgin help page re directed me to Virgins home page. The phone call option doesn't list what I would like to ask, online account info doesn't seem to show the option. Any Virgin staffers looking in here that can advise please?

0 Kudos
Reply
Chris_W1
  • 4.27K
  • 195
  • 270
Forum Team
Forum Team
519 Views
Message 2 of 15
Flag for a moderator
Helpful Answer

Re: How to stop landline voice mail.

Hi Justletmesignin, I am sorry to hear that you are having issues with the voicemail and this should be as simple as removing this from your account. I will send you a private message so that this can be looked into further for you. Chris. 

Justletmesignin
  • 3
  • 0
  • 0
Joining in
508 Views
Message 3 of 15
Flag for a moderator

Re: How to stop landline voice mail.

Thanks. replied as per request.

0 Kudos
Reply
Spartakev58
  • 1
  • 0
  • 0
Joining in
492 Views
Message 4 of 15
Flag for a moderator

Re: How to stop landline voice mail.

hi, I am having the same issue. The voicemail is clashing with the phone voicemail. Could you please let me know how to remove/disable the virgin voicemail.

0 Kudos
Reply
Chris_W1
  • 4.27K
  • 195
  • 270
Forum Team
Forum Team
485 Views
Message 5 of 15
Flag for a moderator

Re: How to stop landline voice mail.

Hi Spartakev58, I am sorry ton hear that you are having issues with the Voicemail and will send you a private message. Chris 

0 Kudos
Reply
Justletmesignin
  • 3
  • 0
  • 0
Joining in
463 Views
Message 6 of 15
Flag for a moderator

Re: How to stop landline voice mail.

Just to say this is all working now. I can leave messages. 

0 Kudos
Reply
Zak_M
  • 5.02K
  • 280
  • 472
Forum Team
Forum Team
461 Views
Message 7 of 15
Flag for a moderator

Re: How to stop landline voice mail.

Thank you for coming back to us and letting us know @Justletmesignin 

 

Kind regards,

Zak_M

0 Kudos
Reply
Charles7
  • 4
  • 0
  • 0
Tuning in
337 Views
Message 8 of 15
Flag for a moderator

Re: How to stop landline voice mail.

I have same issue with answer machine please help.

 

0 Kudos
Reply
Sasha_W
  • 1.37K
  • 62
  • 112
Forum Team (Retired)
Forum Team (Retired)
321 Views
Message 9 of 15
Flag for a moderator

Re: How to stop landline voice mail.

Hi @Charles7

 

I will private message you with the details. 

 

Thanks, 

Sasha 

Sasha - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


Sasha_W
  • 1.37K
  • 62
  • 112
Forum Team (Retired)
Forum Team (Retired)
312 Views
Message 10 of 15
Flag for a moderator

Re: How to stop landline voice mail.

Thanks for reporting back to us @Charles7

 

Have you carried out any basic checks with your broadband since the engineer? 

Have you carried out a pin hole reset or a reboot of the hub to see if this makes a difference? 

 

Do any lights appear on the hub, if so what colours are they? 

 

Many thanks, 

Sasha 

 

Sasha - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply