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How to stop landline voice mail.

The Virgin voicemail clashes with my answer phone, by the time they battle to say "please leave a message", the time to leave a message times out and no on can leave a message. I need to disable it.  My own phone is better suited to my needs as it is also a call blocker and I use it to filter scam calls.

The messaging option from the Virgin help page re directed me to Virgins home page. The phone call option doesn't list what I would like to ask, online account info doesn't seem to show the option. Any Virgin staffers looking in here that can advise please?

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Re: How to stop landline voice mail.

Hi Justletmesignin, I am sorry to hear that you are having issues with the voicemail and this should be as simple as removing this from your account. I will send you a private message so that this can be looked into further for you. Chris. 

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Re: How to stop landline voice mail.

Thanks. replied as per request.

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Re: How to stop landline voice mail.

hi, I am having the same issue. The voicemail is clashing with the phone voicemail. Could you please let me know how to remove/disable the virgin voicemail.

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Re: How to stop landline voice mail.

Hi Spartakev58, I am sorry ton hear that you are having issues with the Voicemail and will send you a private message. Chris 

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Re: How to stop landline voice mail.

Just to say this is all working now. I can leave messages. 

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Re: How to stop landline voice mail.

Thank you for coming back to us and letting us know @Justletmesignin 

 

Kind regards,

Zak_M

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