Menu
Reply
JayMcB79
  • 26
  • 0
  • 4
On our wavelength
468 Views
Message 1 of 4
Flag for a moderator

How to setup landline on superhub

My landline phone box inside the house if faulty. I can't have anyone in to replace it, how can I get the landline on the Superhub 4 setup?

Tags (1)
0 Kudos
Reply
Steven_L
  • 8.83K
  • 532
  • 900
Forum Team
Forum Team
427 Views
Message 2 of 4
Flag for a moderator

Re: How to setup landline on superhub

Hey @JayMcB79,

 

Welcome back to the community and thanks for taking the time to post your issue on here. 

 

Your phone service has yet to be migrated over to provide the service via your hub, what problems are you having with the phone line via your wall socket? 

 

Regards,

Steven_L

0 Kudos
Reply
JayMcB79
  • 26
  • 0
  • 4
On our wavelength
426 Views
Message 3 of 4
Flag for a moderator

Re: How to setup landline on superhub

The wall socket is faulty, I've even tried to re-punch the wires down again.

0 Kudos
Reply
Steven_L
  • 8.83K
  • 532
  • 900
Forum Team
Forum Team
425 Views
Message 4 of 4
Flag for a moderator
Helpful Answer

Re: How to setup landline on superhub

Thanks for coming back to us @JayMcB79.

 

Unfortunately we are not currently switching over your area. We are changing all our customer over to our new 21cv telephone service region by region and will be in touch with you when we’re ready to complete your migration.

 

When we would need to send out a technician to fix the issues with your existing wall socket before your services are migrated over to the new network.

 

You mentioned that you cannot have anybody visit, is this due to you being isolation or shielding at the moment?

 

Regards,

Steven_L

0 Kudos
Reply