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Richard6465
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How to report a relatives phone/broadband fault?

How do I report a fault on my elderly mum's phone/broadband, both have gone off

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Zak_M
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Re: How to report a relatives phone/broadband fault?

Good afternoon Richard6465. 

 

Thank you for your post,  I am sorry to hear that your mother has had some with her broadband and phone. 

 

Is there anything listed on our service status page that could explain it?

 

Kind regards,

Zak_M

 

 

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Richard6465
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Re: How to report a relatives phone/broadband fault?

No known issues for me but my mum has no landline or broadband. I can't find how to speak to a person to report her fault. She is elderly and living alone and i just need some help

 

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Zak_M
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Re: How to report a relatives phone/broadband fault?

Thank you for coming back to me. 

 

Are you able to pass DPA on her behalf Richard? 

 

If so I can take a further look into this. 

 

Kind regards,

Zak_M

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Richard6465
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Re: How to report a relatives phone/broadband fault?

What is DPA?

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Zak_M
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Re: How to report a relatives phone/broadband fault?

Sorry Richard6465, 

 

Its data protection. 

 

Kind regards,

Zak_M

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Richard6465
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Re: How to report a relatives phone/broadband fault?

Yes I am

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Zak_M
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Re: How to report a relatives phone/broadband fault?

Perfect. 

 

I will pop you over a PM so that I can get some account information.

 

You can find this in the purple envelope on the top right of the screen. 

 

Kind regards,

Zak_M

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Richard6465
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Re: How to report a relatives phone/broadband fault?

Are PM's not working?

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