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How to port landline number and keep broadband

cable72157
Joining in

Hi,

What's the process for porting my landline number out of Virgin Media but still keep the broadband contact running?

Thanks, Dave

1 ACCEPTED SOLUTION

Accepted Solutions

David_Bn
Forum Team
Forum Team

Thanks for your post on our Community Forums and a very warm welcome to you @cable72157

 

If you are seeking to port the landline number away from Virgin Media you simply just need to ask the new provider of the landline services to request the number from us directly and this will cancel the landline services with us.

 

This wouldn't touch the broadband connection, but if you have any discounts added to the account - that have been offered due to the landline services being included in the package, they would also be removed

 

Kindest regards,

David_Bn

See where this Helpful Answer was posted

3 REPLIES 3

David_Bn
Forum Team
Forum Team

Thanks for your post on our Community Forums and a very warm welcome to you @cable72157

 

If you are seeking to port the landline number away from Virgin Media you simply just need to ask the new provider of the landline services to request the number from us directly and this will cancel the landline services with us.

 

This wouldn't touch the broadband connection, but if you have any discounts added to the account - that have been offered due to the landline services being included in the package, they would also be removed

 

Kindest regards,

David_Bn

Thanks so much for the quick and helpful reply - much appreciated

No problem

 

Feel free to come back to us if you need anything further @cable72157

 

Kindest regards,

David_Bn