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Nickcouk
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How to get my landline repaired

No service for 3 days keeps saying book on line, no online bookings at present 

Phone us (using my non working phone)

Mobile redirects to web site to phone for engineer.

This is joke, I am 71 and need my phone as my only form of communication or help in present circumstances

 

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Steven_L
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Re: How to get my landline repaired

Hey @Nickcouk and welcome to the community.

 

Sorry to hear that you're having issues with your landline at the moment.

 

I have been able to locate your account and perform a test to show that the line is active and can be called.

 

What issues are you having with your line, are you able to call out? 

 

 

Thanks

Steven_L

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Nickcouk
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Re: How to get my landline repaired

Hi, my line is not working, no incoming or out going calls virgin tests say line ok , it is not, no dial tone line dead.

NC

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Steven_L
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Re: How to get my landline repaired

Thanks for coming back to us Nickcouk.

 

I can see from your account that the team have been in touch and raised an engineer visit to resolve this issue for you.

 

Have they confirmed the time and date of the appointment?

 

Regards

Steven_L

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