I have had problems with my home phone for the past week. An engineer visited on this past Saturday and advised me that the original Virgin installation team wrongly connected the Virgin landline to the house by connecting to the old BT box wiring and not straight into the house. This has led to a breakdown of the connection leading to a complete landline outage. On his visit he disconnected the cables, removed the master box in the house and said that as this was a total outage the fault would be rectified within 48 hours. As yet I have heard nothing and the, so called, online help pages just take me round in circles with no obvious way to get an update on the situation. I am a vulnerable pensioner in my 70’s and need a landline for security. How can I get information as to the current situation regarding a fix? Any ideas? Thanks.
Thank you for your reply. I have not found any appointments on my web account. The engineer, who came on Saturday, entered information into his mobile phone together with a phone number for me that I've borrowed from my carer.