Hi @Frustrated72,
Welcome to our Community Forum! Thank you for your first post, we really appreciate it. 🙂
I'm really sorry to hear about your landline outage and the issues you've experienced from this fault.
Do you happen to have an online account? If you do, please take a look to see if there are any booked in appointments for this to be rectified.
Please let us know if you need any further help with this issue. Get back to us when you can. 🙂
Thanks!