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How to disable voicemail

I moved in to a new house on Friday and was sent a router in the post to set up myself. No problem there and I connected the phone and all is working fine.

I would like to disable the Virgin voicemail which seems like a simple thing to do but I have phoned on three occasions and just keep getting transferred to someone else. The last person said that as I am a new customer the service needs to be activated and I need to speak to the activation team. I explained that it is up and running and I am calling from the Virgin line.

The only reason I went with Virgin at the new address was that Sky did not supply broadband here yet and I already regretting my choice based on the phone calls I have made!

Please can someone help me sort this.

Thanks

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Re: How to disable voicemail

Hi greenyamo, 

 

Welcome to our community forums! 🙂 

 

I am sorry you've not been able to get your voicemail removed. 

 

I am going to send you a private message so we can check the status of your account from our end. As you've mentioned your services are working it makes me think that there is an issue at our end. 

 

Please look out for a purple envelope at the top of this page and reply when you can. 

 

Look forward to hearing from you, 

Hetty 

Hetty_R
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