I'm actually posting this message on behalf of some good friends who are having problems with their new Virgin Media service. They're both 86 and can't cope with technology. For whatever reason, when I try to call them on their landline, an automated voice comes on and says that the voicemail box is full and I can't get through to them.
The message I get is nothing like their usual landline handset, so I'm pretty certain it's the Virgin Voicmail service that has kicked in.
The main account holder is seriously ill and is unable to take calls from friends and family on their landline at this critical time because of this fault.
It needs sorting please as a matter of urgency but how??? Is their a setting I can adjust on their Virgin Media account??