Virgin Media Community

[Siomac76]

Is there a way to book a technician to look at what we have before the move to the fiver phone? 

[Adri_G]

Hey Siomac76, thanks for reaching out on our forums and welcome to our community. 

We're sorry to hear you're facing a problem with your landline.

We're glad to be of help with any issues especially technical ones, could you please check here for more info about switching to line via fibre and let us know if you have the correct set up?

Also, can you kindly advise if the landline has a dial tone and if you're facing issues when making or receiving calls?

Lastly, is your question related to what package / talk plan you currently have or other?

Eager to best help, please let us know.

[Siomac76]

Hi,

There's no issues with the phone it's just with the move to fiber the phone and Hub need to be near each other which they aren't - so it says on the page that we'll probably need a technician to have a look at what to do so it was really to see how you can book a technician to come round?

[Adri_G]

Thanks for sharing more and for clarifying there's not fault with your line, Siomac76.

We'd love to best assist in case you need the phone relocated next to your hub due to the migration, could you please advise what's the date we confirmed the switch to line via fibre will take effect in your area?

Also, do you have more than one handset in use and are you using extension sockets (in other rooms) that need to stay active?

Please, confirm the above so we can assist.

[Siomac76]

Hi,

It's the 11th May

There's only one/twophone sockets - both (one works - where the current phone is plugged into) are in the living room and the Router/Hub is in another room

[Adri_G]

Thanks for advising more, this helps us understand what work is needed to be done so it's an important piece of info.

To be able to help further I will send you a private message here shortly, so we can share more details as required for this process.

Please, check the top righthand side on this page and you'll find a purple envelope.
Click on this and you will see my message.

[Siomac76]

done - thanks