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junejar
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How to book engineer appointment

Hi All,

Recently moved home and joined Virgin Media broadband and phone but the quick start didn't work. Green flashing light. All cables look right. Customer service has got enormous wait times. Waited 40 min and 20 min in separate instances but to no avail. Now paying for a service that we can't use. Wonder how this is acceptable in today's day and age! Any pointers to how to book an engineer appointment?

Thanks.

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Paul_DN
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Re: How to book engineer appointment

Hi junejar,

 

Thank you for reaching out to us in our community and welcome, I am sorry to hear you haven't been able to set up your services due to the router not connecting, this is usually when there is a connection issue , I can see you have called us and arranged for a technician to come and install the services.

 

if this isn't the case or you need further help please let us know.

 

 

Regards

 

Paul.

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